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Becoming a Stessia Partner – Requirements and First StepsStessia partners can add a high-quality extensions service and build a new source of revenue – as a hair salon, beauty studio, or se... Find a Stessia Partner and Book a Professional ApplicationThe Stessia partner finder lets you discover providers that carry Stessia products and offer applications. Search by location Use th... How to Document a Product Issue CorrectlyGood photos and clear details speed up the review and help us tell the product, the application, and a possible defect apart. Photog... Requesting a Return or Filing a ComplaintIf you would like to request a return or file a complaint, get in touch as early as possible and describe the case clearly. Importan... What to Check Before You OrderA quick check before you buy cuts down on follow-up questions and helps you order the right color, length, and quantity. Your checkl... Ordering, Shipping, and TrackingHere you will find out what happens after you order and which details help if there are questions. Order confirmation Once your orde... Service Life and Reuse of Stessia ExtensionsWith the right care, Stessia extensions can last up to two years. That is a possible service life, not a blanket guarantee for every... 100 % Real Remy Human Hair – What That MeansStessia extensions are made of 100 % real Remy human hair. The cuticles stay aligned in one consistent growth direction as far as po... Sleeping, Sports, and Everyday Life with Stessia ExtensionsA few habits keep your extensions calmer, better groomed, and easier to comb in everyday life. Before sleeping Do not go to bed with... Caring for, Washing, and Styling Extensions CorrectlyGentle, regular care protects your own hair, the attachments, and the lengths of your Stessia extensions. Brushing Hold the lengths ... Reusing Beads – What You Should KnowDepending on the material, the opening technique, and the condition, beads can sometimes be reused. Safety and hold always come firs... Re-fitting and Removing ExtensionsAs your hair grows, the attachment row moves down. During re-fitting it is opened, moved closer to the roots, and closed again. Befo... Common Mistakes During Application and How to Avoid ThemA natural result comes from clean sections, even tension, and a placement that moves with the head. Too close to the scalp If the we... Applying the Genius Butterfly Hole Weft – Step by StepThe Genius Butterfly Hole Weft is attached with small beads. The upper half is then folded down, creating a flat sandwich that cover... How Many Wefts Do You NeedThe right quantity depends more on your own hair than on the desired length alone. The goal is a harmonious transition with no visib... 35, 45, or 55 cm – How to Find Your Ideal LengthThe same measurement in centimeters looks different on every person. Height, neck length, starting hair, and styling all change wher... Dark, Light, Balayage, and Rooted at a GlanceThe Stessia color worlds help you sort many shades quickly. They describe price and color categories, not the quality of the hair. D... How to Find Your Matching Stessia Hair ColorA good color match makes your own hair and the extensions look like one. What matters is not just the roots but above all the color ... Which Stessia Extensions Suit the Result You WantYour goal determines which length and quantity make sense. The Genius Butterfly Hole Weft can be used for natural volume, visible ad... Getting Started with Stessia: Choosing Color, Length, and QuantityThree decisions get you to a result that looks natural and fits your everyday life: color, length, and quantity. 1. Determine the ri...

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